Withdrawals

Q: How can I withdraw funds from my account?

A: To withdraw funds from your account, simply login to your KUNA Pay merchant portal account and click on the "Withdraw" button in Assets. From there, you can select a withdrawal method like SEPA, VISA/Mastercard, withdrawal to KUNA Pro or to any other crypto wallet, and enter the withdrawal details, including the amount you wish to withdraw. You may withdraw both crypto and fiat currencies.

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Q: Are there any fees associated with withdrawals? 

A: Yes, there are fees associated with withdrawals, depending on the cryptocurrency being used and the withdrawal size. You may check the details on the Pricing page.

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Q: How long does it take for crypto withdrawals to be processed? 

A: Withdrawal processing times vary depending on the cryptocurrency used and the current network conditions. In general, withdrawals should be processed within a few minutes, but it may take longer in some cases. We recommend checking the status of your withdrawal on your account for the most up-to- date information.

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Q: How long does it take for fiat withdrawals to be processed? 

A: The processing times for fiat withdrawals can vary depending on several factors, including the financial institution and the chosen withdrawal method. As a general estimate, SEPA (Single Euro Payments Area) transfers typically take up to 15 minutes. It’s important to check if your bank supports SEPA payments. Withdrawals via Visa or Mastercard may take around 5 minutes. For the most accurate and up-to-date information, we recommend checking with the platform or financial institution directly or referring to their documentation.

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Q: Can I withdraw funds to a different cryptocurrency wallet?

A: Yes, you can withdraw funds to any cryptocurrency wallet that supports the cryptocurrency you wish to receive the funds. Enter the wallet address when prompted during the withdrawal process, and the funds will be sent to that address.

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Q: Is there a minimum withdrawal amount?

A: Yes, there is a minimum withdrawal amount for each cryptocurrency. The exact amount may vary depending on the cryptocurrency used, so we recommend checking your account dashboard for the latest information.

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Q: Can I withdraw money with Instant SEPA?

A: Yes, you can withdraw funds from your account using Instant SEPA (Single Euro Payments Area). SEPA withdrawals are processed in Euros, and may be subject to additional fees and processing times depending on your bank and the specific SEPA region. We recommend checking with your bank for the latest information on SEPA withdrawals.

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Q: Can I specify the purpose of payment during a SEPA EUR withdrawal?

A: Yes, you can specify the purpose of payment when initiating a SEPA EUR withdrawal. SEPA (Single Euro Payments Area) allows you to include details regarding the purpose of the transaction, providing additional information that may be relevant to the recipient.

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Q: Can I withdraw money into Visa/Mastercard?

A: Yes, it is possible to withdraw money into a Visa or Mastercard in KUNA Pay. It takes typically up to 5 minutes to process such transactions. Visit KUNA Pay assets, click to withdraw EUR currency, select Visa/Mastercard method and enter the amount you would like to withdraw, confirm and that’s it - the money is headed to your bank card.

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Q: Can I withdraw money into a ZEN account?

‍A: Yes, with KUNA Pay, you can withdraw money into your ZEN account. You can also register a new ZEN account or connect an existing one directly through KUNA Pay. Simply log in, select “Withdraw,” choose your ZEN account, enter the details, and confirm the transaction. If you need help, our customer support team is ready to assist.