Q: I'm having trouble logging in to my KUNA Pay account. What should I do?
A: If you're having trouble logging in, please make sure you're using the correct email address and password associated with your account. If you've forgotten your password, you can reset it by clicking on the "Forgot Password" link on the login page. If you continue to have issues logging in, don't hesitate to get in touch with our customer support team for assistance via email support@kunapay.io or Live Chat from the merchant cabinet (it’s available in the top right corner on each page).
Q: I'm having trouble withdrawing funds from my KUNA Pay account. What should I do?
A: If you're having trouble withdrawing funds, please make sure that you've completed the necessary verification requirements and that you're using a valid cryptocurrency address for the withdrawal. Also, check that you've entered the correct withdrawal amount and that your account balance is sufficient. If the issue persists, please get in touch with our customer support team for assistance via email support@kunapay.io or Live Chat from the merchant cabinet (it’s available in the top right corner on each page).
Q: I'm experiencing other issues with KUNA Pay. What should I do?
A: If you're experiencing any other issues with our platform, please don't hesitate to contact our customer support team via email support@kunapay.io or Live Chat from the merchant cabinet (it’s available in the top right corner on each page). We're available 24/7 to assist you with any problems you may encounter. Please provide as much detail as possible about the issue, and we'll work with you to resolve it as quickly as possible.
Q: What should I do if I lose my 2FA code?
A: If you lose your 2FA (Two-Factor Authentication) code, don't worry, we're here to assist you. Follow these steps to regain access to your account:
Remember, losing your 2FA code does not mean your account is lost forever. Our support team is here to assist you in recovering your account and ensuring its security.
UAB Kuna Pro is registered as a crypto currency exchange operator and a crypto currency wallet operator and is authorized to provide virtual currency services in accordance with Lithuanian legislation.
The site and other components of the services are protected by intellectual property laws. All rights reserved. Access to the services and the site is provided under the KUNA trademark registered in the Madrid system, which covers the UK, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Turkey, Ukraine, and the European Union.
